OFFICE ADDRESS FOR COLLECTION
Innovation Centre Medway
Maidstone Road
Chatham
Kent
ME5 9FD
FAQ
1
How do I
place an order?
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Visit the product detail page for an item you wish to buy by clicking on Shop Now.
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Tap Add to Cart.
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When you've finished adding items to your cart, tap the Shopping Cart icon or View To Cart.
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If you need to edit the items in your Cart, tap Remove Item in the Cart.
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Tap Checkout and follow the on-screen instructions for postage.
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Review your order information and tap Place your order to complete your purchase.
2
Shipping
We do our very best to process orders in a timely manner, as we understand how excited our customers are, to receive our products, so please place all orders accordingly.
Please allow the selected time of arrival (in business working days) for your package to arrive. But please note that we are not held responsible for any packages once they are with the postal carrier, but we hold all proof of postage.
Please be advised that, all international shipping fees are based on weight, so keep that in mind when you are placing your order for small purchases.
Depending on the weight of your purchase - shipping time may vary between 6-14 days - Upon the arrival of your package, depending on your country's import tax law, you will be responsible for any custom fees that may apply.
Note: Due to warm climate temperatures, in some areas, our products may soften or slightly liquify - This is normal, just be sure to place your item(s) in a cool, dry environment.
3
Secure Ordering
& Payment Options
We have made it easy for you to made a purchase by accepting all major credit/debit cards and payments can also be paid via PayPal. All our payment options are processed through secure websites.
4
Returns
& Refunds
Due to ingredients & for sanitary purposes, returns & exchanges
are not accepted, so please be sure of your purchase before finalising your order.
If there's an unusual issue with your order, please contact us first & we will be more than happy to assist you with solving it.